400k Privacy Policy — Protection of Malaysian User Information
At 400k, your privacy is our priority. This page explains in detail how we collect, use, store, and protect your personal information as a user of our online entertainment platform in Malaysia.
Register Now FAQInformation We Collect
Types of data collected when you use the 400k platform
Account Information
When you register an account with 400k, we collect basic personal information such as your full name, email address, phone number, date of birth, and encrypted password. This information is required to verify your identity and keep your account secure. We may also request a copy of your identification documents for compliance with Malaysian law. All information is stored in protected systems and will not be disclosed without your consent. Our registration process is designed to ensure that only verified users aged 18 and above can access the platform.
Device & Browser Information
400k automatically collects technical information about the device you use, including browser type, operating system, IP address, screen resolution, and network details. This data is used solely to improve platform compatibility across a wide range of devices, including smartphones and tablets. We also record login timestamps and locations to detect any suspicious activity or unauthorised access. This technical information helps our team identify performance issues and deliver a smoother user experience. Device data is not used for marketing purposes without your consent.
Payment Information
To process transactions in Malaysian Ringgit (MYR), 400k collects information related to your chosen payment method, including local bank account details, transaction reference numbers, and deposit and withdrawal history. We do not store your full card number or banking passwords directly in our systems. All payment processing is conducted through encrypted channels in compliance with established financial security standards. Transaction records are retained for a prescribed period for audit purposes and compliance with Malaysian financial regulations. We prioritise the security of every financial transaction you make on the 400k platform.
Usage Data & Activity
We record platform usage patterns including games played, session duration, login frequency, and interactions with platform features. This usage data helps us understand the needs of Malaysian users and continuously improve various aspects of the platform. Activity records are also used to identify any gameplay patterns that may warrant attention from a responsible gambling perspective. All usage data is collected in aggregate and is never sold to third parties for advertising purposes. You may request a summary report of your account activity by contacting the 400k support team.
How Your Information Is Used
How 400k uses the data collected to benefit you
Account Management
Your information is used to create, manage, and secure your 400k account. This includes processing logins, password recovery, and identity verification to keep your account safe at all times.
Transaction Processing
Payment data is used exclusively to process MYR deposits and withdrawals safely and efficiently. Financial records are retained to meet internal audit requirements and comply with Malaysian law.
Platform Improvements
Aggregated usage data helps the 400k team understand user needs and continuously improve platform performance, mobile compatibility, and the overall user experience.
Communications & Promotions
With your consent, we use your contact information to send promotional notifications, platform updates, and relevant exclusive offers. You may opt out of marketing communications at any time.
Fraud Prevention
Device information and activity data are used to detect and prevent fraud, multi-account usage, or any activity that violates 400k's terms of service, protecting all users on the platform.
Legal Compliance
Certain data is retained and shared when required by Malaysian law or the directive of a competent authority. We disclose only the minimum information necessary in such circumstances.
Cookies & Tracking
How 400k uses cookie technology to enhance your experience
The 400k platform uses cookies and similar tracking technologies to deliver a better, more personalised user experience. Cookies are small text files stored on your device when you visit our website, helping us recognise you on return visits so you don't have to log in every time.
We use three main types of cookies: session cookies that expire when you close your browser, persistent cookies stored for a set period to remember your preferences, and analytics cookies that help us understand how users interact with the platform. Analytics cookies collect data anonymously and contain no personal information that can identify you as an individual.
You have full control over cookies through your browser settings. However, disabling certain cookies may affect the functionality of some areas of the 400k platform, including automatic login and saved game preferences. We recommend allowing essential cookies to ensure the best experience on our platform.
Data Storage & Security
Data protection measures employed by 400k
400k uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. This means every piece of information you enter — including login credentials and MYR payment details — is fully encrypted in transit and cannot be read by any unauthorised third party.
Our servers are protected by multi-layered firewalls and intrusion detection systems that monitor for suspicious activity around the clock. Access to user databases is strictly limited to staff who require it for specific tasks, and all access is logged for security audit purposes.
User data is retained for as long as your account remains active or as long as necessary to provide our services, fulfil legal obligations, and resolve any disputes. When data is no longer needed, it is securely deleted using methods that ensure it cannot be recovered.
Key Security Measures
- 256-bit SSL encryption for all data communications
- Two-factor authentication is available for added account security
- Regular security audits by independent third parties
- Account activity monitoring 24 hours a day, 7 days a week
- Servers protected with DDoS mitigation and multi-layered firewalls
- Full compliance with Malaysian data protection guidelines
Sharing Information with Third Parties
When and how your information may be shared
400k does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. This commitment is the foundation of the trust we have built with our users across Malaysia. That said, there are limited situations where information sharing may occur.
We share the necessary information with approved payment processors to facilitate safe processing of MYR deposits and withdrawals. These service providers are bound by strict confidentiality agreements and are only permitted to use your data for payment processing purposes. They are not authorised to use your information for any other purpose.
In very limited circumstances, 400k may be required to disclose user information to Malaysian authorities when ordered by a court or authorised law enforcement agency. In such cases, we will only disclose the minimum information necessary and will notify you where permitted to do so by law.
Your Rights as a User
Full control over your personal data on the 400k platform
Right to Access
You have the right to request a copy of all personal information we hold on your account. Requests are processed within 14 working days, and we will provide a full report in an easy-to-read format.
Right to Correction
If any of your personal information is inaccurate or out of date, you have the right to request an immediate correction. You can update most details directly through your 400k account profile page or by reaching out to our customer support team.
Right to Erasure
You may request account closure and deletion of your personal data, subject to record-keeping requirements under Malaysian law. Deletion requests will be fully processed once all financial and legal obligations have been settled.
Privacy Policy Updates
400k reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, Malaysian legal requirements, or technological developments. You will be notified of any material changes via email or an in-platform notification before those changes take effect.
The latest version of the Privacy Policy will always be available on this page, along with the date it was last updated. We encourage you to check this page periodically to stay informed about how we protect your information. Continued use of the 400k platform following any changes will be considered acceptance of the updated policy.
If you do not agree with any changes to this Privacy Policy, you have the right to stop using the platform and request closure of your account. We will always endeavour to provide sufficient notice before any material changes take effect.
Contact Our Privacy Team
If you have any questions, concerns, or requests regarding your privacy and data protection at 400k, our team is here to help.
- Email: [email protected]
- Response Time: Within 3 business days
- Market: Malaysia (ms-MY)
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Your privacy is fully protected. Register an account today and enjoy a safe, responsible online entertainment experience in Malaysia.
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